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Terms and Conditions

Customer details

 
1.    You are responsible for all sessions and transactions taken under the purchasing conditions provided by you. You should keep these details safe and not disclose them to anyone.
 
2.    If any of your details change, such as your credit card billing address, you must inform the Institute of International and European Affairs (IIEA) as soon as possible. 
 
The contract between the IIEA and the customer
 
3.      Any contract for purchases made through the IIEA website will be with The Institute of International and European Affairs, whose registered office is situated at 8 North Great Georges Street, Dublin 1, Ireland and whose company registration number is 171807.
 
4.      The IIEA must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is taken at the point of order. Once payment has been received the IIEA will confirm that your order has been received by sending an email to you at the email address you provide. The order confirmation email will include your name, the order number and the total price. The IIEA acceptance of your order brings into existence a legally binding contract between the IIEA and the customer on these terms. 
 
5.      The IIEA is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
 
Withdrawal by you from the contract
 
6.     If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
 

a) You may withdraw your order for goods at any time up to the end of the twenty first working day after you have received the goods. You do not need to give the IIEA any reason for withdrawing your order nor will you have to pay any penalty.

b) To withdraw your order you must notify the IIEA in writing at the address set out in this section of the website.

c) If you have received the goods before you withdraw your order then, you must send them back to the IIEA return address at your own cost and risk, unless the goods supplied were faulty or damaged. If you withdraw your order but the IIEA has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to the IIEA at the IIEA return address at your own cost and risk as soon as possible.

d) Once you have notified the IIEA that you are withdrawing your order, any sum debited to the IIEA from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

 
Availability of the goods ordered by the customer
 
7.      If the IIEA has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by the IIEA from your credit card will be re-credited to your account and the IIEA will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. The IIEA will not be obliged to offer any additional compensation for disappointment suffered. We endeavour to bring our customers the best value we can, but please remember stocks are limited and subject to availability. We update our website as quickly as we can to minimise disappointment. Please note that the price the goods are offered for tender are as displayed in your online basket.
 
Delivery of goods to the customer
 
8.      The IIEA will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give to the IIEA at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from the IIEA.
 
Value Added Tax (VAT)
 
9.     VAT stands for value added tax, which is charged on goods sold by the IIEA within the European Union (EU). In accordance with the laws governing members of the European Union, the IIEA is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state. All prices displayed on the IIEA website are inclusive of Irish VAT. Your final price may be different depending upon the VAT rate that applies to your location.
 
10.   Goods sold by the IIEA that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods from the IIEA for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
 
11.    Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from the IIEA, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
 
Liability
 
12.    This is as follows:

a) If the goods the IIEA delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, the IIEA shall have no liability to you unless you notify the IIEA in writing at the IIEA contact address of the problem within ten working days of the delivery of goods in question.

b) If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, the IIEA shall have no liability to you unless you notify the IIEA in writing at the IIEA contact address of the problem within 40 days of the date on which the goods were dispatched to you. 

c) If you notify a problem to the IIEA under this condition, the IIEA only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.

d) The IIEA will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to the IIEA under this condition and the IIEA shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

e) Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit the IIEA liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.  

Force Majeure
 
13.    The IIEA shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
 
Invalidity
 
14.    If any part of these conditions is unenforceable (including any provision in which the IIEA excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
 
Complaints
 
15.    The IIEA operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the IIEA at the following address: The Institute of International and European Affairs, 8 North Great Georges Street, Dublin 1, Ireland.
 
Governing Law
 
16.    The contract between us shall be governed by and interpreted in accordance with Irish law, and the Irish courts shall have jurisdiction to resolve any disputes between us.
 
Entire Agreement
 
17.    These terms and conditions, together with the current IIEA website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by the IIEA. These terms and conditions cannot be varied except in writing signed by the Director General of the IIEA. In particular nothing said by any sales person on behalf of the IIEA should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by the IIEA. The IIEA shall have no liability for any such representation being untrue or misleading.
 
Disclaimer
 
18.    The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays. The IIEA shall not be responsible for any detrimental reliance you place on this website or its contents.
 
19.    The IIEA is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, the IIEA makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of the IIEA howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
 
20.    Neither the IIEA nor any of its staff or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
 
Hyperlinks
 
21.    Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations, which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of the IIEA.
 
Copyright notice
 
22.    All design, text, graphics and the selection or arrangement thereof are the copyright of the IIEA, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with the IIEA. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of the IIEA is strictly prohibited.
 
Trade marks
 
23.    The IIEA and the IIEA logo are registered trademarks belonging to the IIEA. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by the IIEA in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder's rights.
 

24.    Comments on iiea.com

We want to help make the discussions as welcoming, open and safe as possible for the entire community, and anticipate that members will work with us to achieve that aim. We expect members and non-members to meet certain standards in any of their contributions to discussions, and these standards inform our moderation policy. The following activities are not acceptable.

1.     Personal abuse of our authors, of commentators, members or of any other individuals.

2.     Posts which contain incitement to hatred of groups or individuals, or foul or profane language.

3.     Posts which promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals.

4.     Contributions which may put www.iiea.com in legal jeopardy, because they are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable

5.     Comments which are not relevant to the topic in question

6.     Posts which appear to be promoting commercial products or acting in a spam-like fashion.

7.     Posts whose purpose is to promote propaganda or external links, rather than adding to the particular discussion taking place on irishtimes.com.

8.     Posts which create a false identity for the purpose of misleading others.

9.     Posts which "stalk" another.
 

Members and non-members may report a comment by emailing reception@iiea.com with a clear explanation of your complaint.

In reviewing a post which has been posted or reported, the moderator will assess as to whether it prima facie breaches the standards set out above. You will appreciate that the moderator is not in a position to assess the merits of any underlying argument regarding the factual basis for the post or any underlying dispute in relation to the post.

It is a condition of registration, that these standards be observed by the member or non-member using the website. Any member/non-member, who persistently ignores or breaches these standards, or the IIEA website’s terms and conditions, may have their posting privileges withdrawn and may have their registration cancelled.

The IIEA does not accept any responsibility for any statement posted by a member on www.iiea.com. The IIEA is not liable for any loss caused to any member or any other person as a result of a posting appearing on www.iiea.com or a person or member viewing or reading any postings on www.iiea.com.

 
Interpretation
 
25.    In these terms and conditions:
 

a) 'The IIEA' means the Institute of International and European Affairs, 8 North Great Georges Street, Dublin 1, Ireland, any connected organisation that actually supplies goods ordered by you and any successor to its business;

b) 'working day' means every day of a calendar year apart from weekends and statutory and public holidays;

c) 'us' means the IIEA and you, the customer, together; and

d) 'you' and 'your' means the person ordering goods under these terms and conditions.